Frequently Asked Questions
Everything you need to know about shopping with The Heritage Perth.
What are your standard shipping times and costs?
We offer flat-rate shipping across Australia. Standard delivery typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Free shipping is available on all orders over $150.
What is your return policy for retail goods?
We want you to love your purchase. If you are not satisfied, you can return unused items in their original packaging within 30 days for a full refund or store credit. Please note that certain clearance items may be final sale.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to our courier's tracking portal to monitor your delivery in real-time.
Do you offer international shipping outside of Australia?
Currently, The Heritage Perth focuses on serving our local and national customers within Australia. We do not offer international shipping at this time, but we hope to expand our reach in the future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. For your convenience, we also offer digital wallet options like Apple Pay and Google Pay, as well as 'Buy Now, Pay Later' services via Afterpay.
Are the products sold at The Heritage Perth authentic?
Absolutely. We pride ourselves on sourcing high-quality, authentic goods from reputable suppliers and local artisans. Every item in our collection is vetted to meet our strict standards for craftsmanship.